Frequently Asked Questions
Everything you need to know about our handcrafted gear and services.
Where are Waterfield Designs products manufactured?
All our bags and cases are handcrafted right here in our San Francisco workshop to ensure the highest quality standards and fair labor practices.
What materials do you use for your bags and sleeves?
We use premium, durable materials including 1050 Denier Ballistic nylon, waxed canvas, and high-quality full-grain leather sourced from top-tier tanneries.
How long does shipping take for domestic orders?
Orders for in-stock items typically ship within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the United States.
What is your return and exchange policy?
We want you to love your gear. If you are not satisfied, you can return or exchange unused products in their original condition within 30 days of the shipping date.
Do you offer a warranty on your products?
Yes, we stand by our craftsmanship. We offer a lifetime warranty against defects in materials and workmanship under normal use.
Do you ship internationally?
Absolutely. We ship our products worldwide via reliable international carriers. Please note that customers are responsible for any local customs duties or taxes.